Privacy Policy
"NEUMOUS" (hereinafter the "Company") values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.Through this Privacy Policy, we inform you of how personal information you provide is used and what measures are taken to protect it.
If this Privacy Policy is revised, the Company will notify you through a website notice (or individual notice).
This Policy takes effect as of June 10, 2026.
- 1. Personal Information Collected
- 2. Purpose of Collection and Use
- 3. Retention and Use Period
- 4. Procedures and Methods of Destruction
- 5. Provision of Personal Information
- 6. Entrustment of Collected Personal Information
- 7. Rights of Data Subjects and Legal Representatives
- 8. Installation, Operation, and Refusal of Automatic Collection Devices
- 9. Personal Information-Related Inquiries
Personal Information Collected
The Company collects the following personal information for consultation, service requests, and related purposes.
Items collected
Name, Email, Your Message, Cookies
Collection method
Website (Inquiry)
Name, Email, Your Message, Cookies
Collection method
Website (Inquiry)
Purpose of Collection and Use
The Company uses the collected personal information for the following purposes.
Online inquiry
- Receiving inquiries and providing responses
- Receiving inquiries and providing responses
Retention and Use Period
In principle, personal information is destroyed without delay after the purpose of collection and use has been fulfilled. However, if retention is required under applicable laws and regulations, the Company retains user information for the period prescribed by such laws as follows.
- Items retained: Name, contact information, email
- Legal basis for retention: Basic materials for responding to online inquiries
- Retention period: Until the online inquiry response process is completed
- Legal basis for retention: Basic materials for responding to online inquiries
- Retention period: Until the online inquiry response process is completed
Procedures and Methods of Destruction
In principle, the Company destroys personal information without delay after the purpose of collection and use has been fulfilled.
The procedures and methods of destruction are as follows.
The procedures and methods of destruction are as follows.
Destruction procedure
Information entered by users for inquiry submissions and similar purposes is transferred to a separate database (or a separate document storage cabinet in the case of paper records) after the purpose has been fulfilled, and is stored for a certain period in accordance with internal policies and other applicable laws related to information protection (see Retention and Use Period), after which it is destroyed.
Personal information transferred to a separate database will not be used for any purpose other than that for which it is retained, except as required by law.
Destruction method
- Personal information stored in electronic file form is deleted using technical methods that prevent the records from being restored.
Information entered by users for inquiry submissions and similar purposes is transferred to a separate database (or a separate document storage cabinet in the case of paper records) after the purpose has been fulfilled, and is stored for a certain period in accordance with internal policies and other applicable laws related to information protection (see Retention and Use Period), after which it is destroyed.
Personal information transferred to a separate database will not be used for any purpose other than that for which it is retained, except as required by law.
Destruction method
- Personal information stored in electronic file form is deleted using technical methods that prevent the records from being restored.
Provision of Personal Information
In principle, the Company does not provide users’ personal information to external parties. Exceptions apply in the following cases.
- Where users have given prior consent
- Where required by law, or where requested by investigative authorities in accordance with the procedures and methods prescribed by law for investigative purposes
- Where required by law, or where requested by investigative authorities in accordance with the procedures and methods prescribed by law for investigative purposes
Entrustment of Collected Personal Information
To fulfill its services, the Company entrusts operations to the following external specialist provider.
- Entrusted party: 3WAY Co., Ltd.
- Scope of entrusted work: Website and system management
- Scope of entrusted work: Website and system management
Rights of Data Subjects and Legal Representatives
Data subjects may exercise the following personal information protection-related rights against the Company at any time.
Customer service department: Customer Center
1. Request for access to personal information
2. Request for correction if there are errors, etc.
3. Request for deletion
4. Request for suspension of processing
※ For children under the age of 14, legal representatives have the right to access or correct the child’s personal information and to withdraw consent to collection and use.
1. Request for access to personal information
2. Request for correction if there are errors, etc.
3. Request for deletion
4. Request for suspension of processing
Installation, Operation, and Refusal of Automatic Collection Devices
The Company uses “cookies” and similar technologies that store and retrieve your information from time to time. A cookie is a very small text file sent by the server used to operate the Company’s website to your browser and stored on your computer’s hard disk. The Company uses cookies for the following purposes.
▶ What is a cookie?
A cookie is a very small text file sent by the server used to operate a website to the user’s browser and stored on the user’s computer.
▶ Purpose of using cookies
Cookies store user preferences and related settings to support a faster web environment and are used to improve services for more convenient use. This helps users access services more easily.
▶ How can I refuse cookie collection?
Users have the right to choose whether to install cookies. Accordingly, users may allow all cookies, require confirmation each time a cookie is stored, or refuse all cookies by setting options in their web browser. However, refusing cookies may make web use less convenient and may restrict access to some services that require login.
▶ Examples of settings
1) Internet Explorer: Tools menu at the top of the browser > Internet Options > Privacy > Settings
2) Chrome: Settings menu on the right side of the browser > Show advanced settings at the bottom of the screen > Content settings under Privacy > Cookies
A cookie is a very small text file sent by the server used to operate a website to the user’s browser and stored on the user’s computer.
▶ Purpose of using cookies
Cookies store user preferences and related settings to support a faster web environment and are used to improve services for more convenient use. This helps users access services more easily.
▶ How can I refuse cookie collection?
Users have the right to choose whether to install cookies. Accordingly, users may allow all cookies, require confirmation each time a cookie is stored, or refuse all cookies by setting options in their web browser. However, refusing cookies may make web use less convenient and may restrict access to some services that require login.
▶ Examples of settings
1) Internet Explorer: Tools menu at the top of the browser > Internet Options > Privacy > Settings
2) Chrome: Settings menu on the right side of the browser > Show advanced settings at the bottom of the screen > Content settings under Privacy > Cookies
Personal Information-Related Inquiries
To protect customers’ personal information and handle related complaints, the Company has designated the following department and Privacy Officer.
You may report any personal information protection-related complaints arising from use of the Company’s services to the Privacy Officer or the responsible department. The Company will respond promptly and thoroughly to such reports.
For other reports or consultations regarding personal information infringement, please contact the organizations below.
Customer service department: Customer Center
Phone: 82-70-7789-2558
Email: info@neumous.com
Privacy Officer: Customer Center
Phone: 82-70-7789-2558
Email: info@neumous.com
Phone: 82-70-7789-2558
Email: info@neumous.com
Privacy Officer: Customer Center
Phone: 82-70-7789-2558
Email: info@neumous.com
You may report any personal information protection-related complaints arising from use of the Company’s services to the Privacy Officer or the responsible department. The Company will respond promptly and thoroughly to such reports.
For other reports or consultations regarding personal information infringement, please contact the organizations below.
1. Personal Information Infringement Report Center (privacy.kisa.or.kr / dial 118 without area code)
2. Supreme Prosecutors’ Office Cyber Investigation Division (www.spo.go.kr / dial 1301 without area code)
3. Cybercrime Report System (ECRM) (police.go.kr / dial 182 without area code)
2. Supreme Prosecutors’ Office Cyber Investigation Division (www.spo.go.kr / dial 1301 without area code)
3. Cybercrime Report System (ECRM) (police.go.kr / dial 182 without area code)